Technical & Advisory Assistance
- Collect, verify & enter data into customer databases
- Identify & correct database entry errors
- Prepare issue papers identifying problematic concepts & issues
- Manage customer surveys
- Identify best practices in the conduct of investigations & preparation of investigative reports
- Conduct industry research & prepare economic analyses
- Conduct product recall effectiveness checks
- Human Resources & Leadership Training Assistance
- Personnel Management
- Career Opportunity Training Agreement (COTA)
- Supervisory & Supervisory Investigation protocol
- Consumer Safety
- SharePoint, Smartboard & Special Processes
Hotline/Tier 1 Help Desk Support
- Ensure incoming calls answered & resolved in timely manner
- Provide hotline support
- Provide prompt and accurate responses to telephone inquiries
- Provide program information
- Provide information regarding the status of cases
- Assist in resolving difficulties/troubleshoot issues
- Escalate caller issues
- Maintain call logs, call information, and issue resolution logs