Program Management & Technical Services
Technical & Advisory Assistance
- Collect, verify & enter data into customer databases
- Identify & correct database entry errors
- Prepare issue papers identifying problematic concepts & issues
- Manage customer surveys
- Identify best practices in the conduct of investigations & preparation of investigative reports
- Conduct industry research & prepare economic analyses
- Conduct product recall effectiveness checks
Training & Facilitation
- Human Resources & Leadership
- Training Assistance
- Personnel Management
- Career Opportunity Training Agreement (COTA)
- Supervisory & Supervisory
- Investigation protocol
- Consumer Safety
- SharePoint, Smartboard & Special Processes
Hotline/Tier 1 Help Desk Support
- Ensure incoming calls answered & resolved in timely manner
- Provide hotline support
- Provide prompt and accurate responses to telephone inquiries
- Provide program information
- Provide information regarding the status of cases
- Assist in resolving difficulties/troubleshoot issues
- Escalate caller issues
- Maintain call logs, call information, and issue resolution logs
NAICS CODES
518210 Data Processing, Hosting, and Related Services
541611 Administrative Management and General Management Consulting Services
541618 Other Management Consulting Services
541690 Other Scientific and Technical Consulting Services
541990 All Other Professional, Scientific and Technical Services
561110 Office Administrative Services
561410 Document Preparation Services
561499 All Other Business Support Services
561990 All Other Support Services
Contact Us
Dawne D. Woods
President & CEO
240-404-7774
Visit Us
Headquarters
9701 Apollo Drive
Largo, MD 20774